Property Management Office of the Year!

We are absolutely THRILLED to announce that One Agency Elite Property Group has been awarded Property Management Office of the Year at the 2024 One Agency Awards held in Sydney! 🏡✨

This award means so much to us. It’s not just recognition of our achievements, it’s a reflection of the dedication, hard work and passion our property management team brings to their work every single day. They show up with care, consistency, and a genuine desire to make a difference for both landlords and tenants.

Over the past year, our Property Management division has embraced real change. We’ve refined our service, strengthened our internal systems, and built a culture that supports and celebrates our people. These changes have had a big impact, not just internally, but in the way we connect with and support our clients.

Landlords have noticed the difference. We’ve seen a sharp rise in satisfaction thanks to improved communication, proactive problem-solving, and faster resolution times. At the same time, we’ve worked hard to foster a better relationship with tenants. By helping them understand expectations early on and supporting them to maintain a clean ledger, we’re setting them up for success when they apply for their next home.

Innovation has played a big part too. The introduction of automated arrears management and a consistent routine inspection system has helped us stay ahead of potential issues. As a result, we’ve seen rent arrears drop by 1.53% across our entire portfolio, a great outcome for everyone involved.

Internally, we’ve focused on building a strong, capable, and motivated team. We’ve made it a priority to attract the right people, support them from day one with structured onboarding, and continue investing in their growth. The result is a team that’s not only stable and committed, but also deeply passionate about delivering excellent service every day.

The feedback has been overwhelmingly positive. Clients frequently tell us how much they value our proactive approach, clear communication, and genuine care. We’re incredibly proud of that.

This award marks a significant milestone for us and it’s just the beginning. With momentum on our side and a clear vision for the future, we’re excited to continue setting the standard for property management across the Illawarra and Shoalhaven.

To our incredible property management team, this win is yours. Thank you for your dedication, your heart, and your unwavering commitment to doing things the right way. Let's raise the bar in 2025!